Technical support

You may reach our technical support department by writing to


In order to give you the fastest support possible, please include as much details as you can in your email, including the product name, model and serial number and a description of your problem.


If you have a software problem, you can send us a screenshot of the window. This will allow us to understand more easily where the problem comes from.


You may also contact us by telephone at +418-688-8065. Our business hours are from 8:00 to 17:00, Monday to Friday.


We will be happy to help you solve your problem.


To help us improve our after sales service, we invite you to fill in the following technical support survey. You can send the file back to


Technical support survey